FAQs

Sizing & Fit

How do I find my ring size?

We recommend using a ring sizer or measuring an existing ring that fits well. Check our Ring Size Chart for a full guide to finding your perfect fit.

What if my ring doesn't fit?

We accept exchanges for sizing issues within 14 days of delivery. The item must be unworn and in original condition. See our Return & Exchange Policy for details.

Materials & Care

What materials are your rings made from?

Our rings are crafted from S925 sterling silver with platinum plating for a bright, tarnish-resistant finish. Many styles feature genuine moissanite stones, known for their exceptional brilliance and durability.

Is moissanite a real gemstone?

Yes! Moissanite is a lab-created gemstone with a hardness of 9.25 on the Mohs scale — second only to diamond. It offers superior sparkle at a fraction of the cost.

How do I care for my jewelry?

To keep your pieces looking their best:

  • Remove before swimming, showering, or exercising.
  • Store in a soft pouch or jewelry box away from direct sunlight.
  • Clean gently with a soft, lint-free cloth.
  • Avoid contact with perfumes, lotions, and harsh chemicals.

Shipping & Delivery

How long does shipping take?

Domestic (US): Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout.

International: Delivery generally takes 10–20 business days depending on your location and local customs processing times.

Do you ship worldwide?

Yes, we ship to most countries. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Will I have to pay customs or import duties?

International orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the buyer and are not included in our prices or shipping fees.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for items that are unworn, undamaged, and in their original packaging. Please review our full Refund & Return Policy for eligibility and instructions.

How do I start a return or exchange?

Contact us at our store email with your order number and reason for return. We'll guide you through the process and provide a return shipping address.

Order Tracking

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to follow your package in real time.

My tracking hasn't updated — what should I do?

Tracking can take 24–48 hours to update after your order ships. If there's no movement after 5 business days, please reach out to us and we'll look into it right away.

We offer a wide range of high-quality jewelry including rings, necklaces, earrings,
bracelets, and accessories. Our collection features gold, silver, lab diamonds,
gemstones, and more.

Yes, all our pieces are made with genuine materials. Diamonds and gemstones are
certified by trusted grading labs like GIA or IGI, and all metals are tested for purity.

We provide a sizing guide for rings on our website. If you’re unsure, contact our support
team — we’re happy to help you find the perfect fit.

Standard orders typically ship within [1–3] business days. We offer tracked, insured
shipping and will keep you updated every step of the way.

Yes, we ship worldwide. Shipping costs and delivery times vary by country. Customs
fees or import taxes may apply and are the responsibility of the buyer.

Yes, we accept returns and exchanges within 14 days of delivery for unworn,
undamaged items in original packaging.

Absolutely. Our website uses industry-standard SSL encryption to protect your personal
and payment data. We accept all major credit cards, PayPal, and other secure payment
options.

Yes. Once your order ships, you’ll receive a tracking number by email. You can also log
into your account to view order status.

You can reach us via:
Email: npcollectionshop@gmail.com
Live Chat: Available on our website (Mon–Fri, 9AM–6PM)