Quickly and easily return your item(s) through our Returns Portal! Only US and Canada customers will be able to purchase a return shipping label but the returns portal is open to all customers.

You have 30 days from the date of delivery to return your item.

Returns are refunded via store credit in the form of a By Polly Jewelry gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

Can I purchase a return shipping label?

Yes! By Polly offers return shipping labels for US and Canada customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.

Return shipping labels can be purchased for USD $5.99 for US orders and USD $9.99 for Canada orders. 

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

Should I know anything else about the Online Return Policy?

• Items must be unworn and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  
• Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  
• We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-By Polly items sent to our Distribution Center will be discarded upon receipt.